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Newsletters

GoEngage Brew: September 2026

Stacy Lewis

Stacy Lewis

|

Apr 25, 2025

10 mins read

10 mins read

|

Apr 25, 2025

What’s brewing in September?

As the new program year gets underway, September is all about starting strong and staying connected—establishing consistent attendance, keeping children safe through active supervision, supporting the whole family, preparing for the unexpected, and making sure staff have the tools and training they need for a successful year.

Let's take a look at what's happening this month and explore timely reminders, helpful resources, best practices, and the latest updates in GoEngage.

Start the Year with a Culture of Safety: Active Supervision & Child Tracking

Platform: Head Start

The beginning of a new program year brings new children, new staff, new classrooms, new routines, and countless transitions throughout each day.

It also makes this an important time to reinforce one of Head Start's most fundamental responsibilities: Knowing where every child is—and ensuring every child is actively supervised—at all times.

Active supervision is more than counting children at the beginning of the day. It is an intentional, continuous approach to keeping children safe in classrooms, on playgrounds, during meals and toileting, on buses, and especially during transitions from one location or staff member to another.

The Head Start Program Performance Standards require programs to establish, train staff on, implement, and enforce health and safety practices that ensure children are kept safe at all times. §1302.47 – Safety Practices specifically requires appropriate supervision of children at all times, along with ongoing training, oversight, correction, and continuous improvement.

Active Supervision: Six Strategies That Help Keep Children Safe

The Office of Head Start identifies six active supervision strategies that programs can incorporate throughout the day:

Set Up the Environment: Arrange classrooms and other environments so staff can easily see, hear, and access children.

Position Staff: Intentionally position adults so they can observe children and quickly respond when needed.

Scan and Count: Continuously scan the environment and count children frequently—especially during transitions.

Listen: Pay attention not only to what staff can see, but also to sounds—or an unexpected lack of sound—that may indicate a potential concern.

Anticipate Children's Behavior: Use knowledge of each child's development, abilities, interests, and behaviors to anticipate situations that may require additional supervision.

Engage and Redirect: Stay actively engaged with children and intervene or redirect when necessary to keep children safe.

Why Active Supervision Deserves Attention Now

A momentary breakdown in supervision can become a serious child safety incident.

The Office of Head Start conducts Risk Assessment Notification (RAN) reviews when additional information is needed about a reported significant child health or safety incident. RAN reviews may focus on concerns including inadequate supervision, abuse, neglect, inappropriate conduct, or the unauthorized release of a child.

That's why child safety shouldn't depend solely on someone remembering to count.

Programs need strong procedures, trained staff, clear accountability, effective monitoring, and systems that help everyone know:

  • Who is responsible for each child?

  • Where is the child right now?

  • How many children should be present?

  • Did every child successfully complete the transition?

  • Was responsibility clearly transferred from one staff member or location to another?

  • Have the staff responsible for children completed required safety training?

  • Can leadership verify that established procedures are consistently being followed?

GoEngage & Head Start Resources:

Transitions Are Critical: Count | Confirm | Transfer

Moving children from one location to another can create opportunities for supervision breakdowns. That's why transitions deserve intentional procedures of their own.

  • COUNT — Account for Every Child: Know how many children should be present before leaving one location, throughout the transition, and upon arrival.

  • CONFIRM — Name to Face: Don't rely only on a total number. Use name-to-face recognition to visually confirm that each individual child is present.

  • TRANSFER — Establish Clear Responsibility: When children move between classrooms, staff, buses, playgrounds, or other locations, make sure responsibility for each child is clearly transferred and understood.

A count tells you how many children you have. Name-to-face confirms you have the right children. A documented transfer helps establish who is responsible for them.

Technology doesn't replace active supervision.

GoEngage Spotlight: Create a Digital Trail for Child Safety

GoEngage's Child Location Tracker gives Head Start programs a digital way to monitor where children are throughout the day and create a record of their movements and transitions.

With GoEngage, your team can:

  • Track children's locations throughout the day, providing staff with greater visibility into where children are expected to be.

  • Document child transitions as children move between classrooms, playgrounds, buses, meals, activities, and other locations.

  • Create a digital trail of child movement, giving programs a historical record that can support internal monitoring and review.

  • Strengthen transition accountability by helping staff verify children as they move from one location or responsible adult to another.

  • Maintain electronic records that can support internal reviews when an agency needs to understand what occurred during a particular transition or point in the day.

  • Monitor staff training requirements and completion, helping leadership verify that staff have received required and recommended training related to their roles.

  • Maintain training documentation to demonstrate staff preparation for federal Head Start requirements as well as applicable state, local, Tribal, and agency-developed requirements.

  • Use alerts, reports, and monitoring tools to help leadership identify gaps and strengthen accountability across sites and classrooms.

Don't Forget the Training Trail

Programs need to know that the people responsible for children are prepared to keep them safe.

Under 45 CFR §1302.47, Head Start programs must provide applicable staff with initial and ongoing health and safety training, including federal, state, local, Tribal, and program-developed requirements.

As the new program year gets underway, this is a great time to ask:

  • Have all new staff completed required orientation and safety training?

  • Have returning staff completed required annual or ongoing training?

  • Have staff been trained on your agency's active supervision procedures?

  • Do substitutes, volunteers, contractors, and other applicable personnel understand their child safety responsibilities?

  • Have staff practiced your procedures for child counts and transitions?

  • Do staff know exactly how responsibility for children is transferred?

  • Are state and local training requirements being tracked?

  • Can leadership easily identify missing or expired training?

  • Can the agency demonstrate who completed each training and when?

GoEngage can help agencies maintain that training record electronically, giving leadership a clearer picture of staff readiness and helping ensure required training doesn't get lost in spreadsheets, paper files, or individual personnel records.

Workshop Registration: Strengthen Child & Family Development

How well is your team using GoEngage to connect child development, family engagement, and program compliance?

Join us November 3–5, 2026 for the virtual Child & Family Development Workshop—three days of hands-on learning designed to help your staff build stronger child and family development systems in GoEngage.

Workshop Registration: Strengthen Child & Family Development

How well is your team using GoEngage to connect child development, family engagement, and program compliance?

Join us November 3–5, 2026 for the virtual Child & Family Development Workshop—three days of hands-on learning designed to help your staff build stronger child and family development systems in GoEngage.

Workshop Registration: Strengthen Child & Family Development

How well is your team using GoEngage to connect child development, family engagement, and program compliance?

Join us November 3–5, 2026 for the virtual Child & Family Development Workshop—three days of hands-on learning designed to help your staff build stronger child and family development systems in GoEngage.

Workshop Registration: Strengthen Child & Family Development

How well is your team using GoEngage to connect child development, family engagement, and program compliance?

Join us November 3–5, 2026 for the virtual Child & Family Development Workshop—three days of hands-on learning designed to help your staff build stronger child and family development systems in GoEngage.

Your team will explore:

  • 🧒 Child development & social-emotional screenings

  • 🧠 Disabilities & mental health processes

  • 🎯 Individual Learning Plans (ILP)

  • 💙 Family Engagement Outcomes (FEO)

  • 🤝 IFPA & family goal setting

  • 🏠 Home visits & parent-teacher conferences

  • 📱 Parent Portal tools

  • 📊 POP dashboards & reporting

Attendees will have opportunities for breakout sessions, networking, and office hours with GoEngage staff.

📅 November 3–5, 2026

💻 Virtual via Zoom

💲 $799

⏰ Register by October 20

Give your staff the opportunity to go beyond simply entering data and learn how to use GoEngage more effectively to strengthen family partnerships, improve developmental tracking, reduce compliance risks, and build a more review-ready program.

View Workshop Details & Register

Your team will explore:

  • 🧒 Child development & social-emotional screenings

  • 🧠 Disabilities & mental health processes

  • 🎯 Individual Learning Plans (ILP)

  • 💙 Family Engagement Outcomes (FEO)

  • 🤝 IFPA & family goal setting

  • 🏠 Home visits & parent-teacher conferences

  • 📱 Parent Portal tools

  • 📊 POP dashboards & reporting

Attendees will have opportunities for breakout sessions, networking, and office hours with GoEngage staff.

📅 November 3–5, 2026

💻 Virtual via Zoom

💲 $799

⏰ Register by October 20

Give your staff the opportunity to go beyond simply entering data and learn how to use GoEngage more effectively to strengthen family partnerships, improve developmental tracking, reduce compliance risks, and build a more review-ready program.

View Workshop Details & Register

Your team will explore:

  • 🧒 Child development & social-emotional screenings

  • 🧠 Disabilities & mental health processes

  • 🎯 Individual Learning Plans (ILP)

  • 💙 Family Engagement Outcomes (FEO)

  • 🤝 IFPA & family goal setting

  • 🏠 Home visits & parent-teacher conferences

  • 📱 Parent Portal tools

  • 📊 POP dashboards & reporting

Attendees will have opportunities for breakout sessions, networking, and office hours with GoEngage staff.

📅 November 3–5, 2026

💻 Virtual via Zoom

💲 $799

⏰ Register by October 20

Give your staff the opportunity to go beyond simply entering data and learn how to use GoEngage more effectively to strengthen family partnerships, improve developmental tracking, reduce compliance risks, and build a more review-ready program.

View Workshop Details & Register

Your team will explore:

  • 🧒 Child development & social-emotional screenings

  • 🧠 Disabilities & mental health processes

  • 🎯 Individual Learning Plans (ILP)

  • 💙 Family Engagement Outcomes (FEO)

  • 🤝 IFPA & family goal setting

  • 🏠 Home visits & parent-teacher conferences

  • 📱 Parent Portal tools

  • 📊 POP dashboards & reporting

Attendees will have opportunities for breakout sessions, networking, and office hours with GoEngage staff.

📅 November 3–5, 2026

💻 Virtual via Zoom

💲 $799

⏰ Register by October 20

Give your staff the opportunity to go beyond simply entering data and learn how to use GoEngage more effectively to strengthen family partnerships, improve developmental tracking, reduce compliance risks, and build a more review-ready program.

View Workshop Details & Register

Jose Martinez demoing GoEngage

Curious About GoEngage? Take a Sneak Peek!

Want to see GoEngage in action without scheduling a full, personalized demo?

Join Jose Martinez for a live GoEngage Sneak Peek Webinar—a quick introduction to the platform designed specifically for agencies exploring their Head Start data management options.

Jose Martinez demoing GoEngage

Curious About GoEngage? Take a Sneak Peek!

Want to see GoEngage in action without scheduling a full, personalized demo?

Join Jose Martinez for a live GoEngage Sneak Peek Webinar—a quick introduction to the platform designed specifically for agencies exploring their Head Start data management options.

Jose Martinez demoing GoEngage

Curious About GoEngage? Take a Sneak Peek!

Want to see GoEngage in action without scheduling a full, personalized demo?

Join Jose Martinez for a live GoEngage Sneak Peek Webinar—a quick introduction to the platform designed specifically for agencies exploring their Head Start data management options.

Jose Martinez demoing GoEngage

Curious About GoEngage? Take a Sneak Peek!

Want to see GoEngage in action without scheduling a full, personalized demo?

Join Jose Martinez for a live GoEngage Sneak Peek Webinar—a quick introduction to the platform designed specifically for agencies exploring their Head Start data management options.

During the session, you'll get a look inside GoEngage and see how it can help agencies simplify everyday workflows, connect information, strengthen reporting and compliance, and bring more of their work together in one place.

Pick the Date That Works for You

We offer multiple Sneak Peek sessions so you can choose the date that works best for your schedule. Each session covers the same information, so you only need to attend one—but you're welcome to join us again anytime.

🕑 All sessions begin at 2:00 PM ET.

📅 CHOOSE YOUR SESSION & REGISTER

September Awareness Spotlight: Starting the Program Year Strong

These awarenesses provide meaningful opportunities to support the Head Start Program Performance Standards (HSPPS) while setting the stage for a successful program year.

Attendance Awareness Month

Platform: Head Start

This is an ideal time to establish strong attendance habits, reinforce expectations with families, and identify concerns early in the new program year.

Attendance Awareness in GoEngage

For young children, consistent attendance means more opportunities to learn, build relationships, establish routines, and fully benefit from the comprehensive services Head Start provides.

Maintaining and monitoring attendance is also an important part of meeting the requirements outlined in 45 CFR §1302.16 – Attendance, which requires programs to track attendance for each child, promote regular attendance, identify children at risk of excessive absences, address barriers with families, and monitor program-wide attendance.

This is a great time to:

  • Review attendance expectations and policies with staff and families.

  • Monitor attendance data early and regularly to identify emerging patterns.

  • Identify children experiencing frequent, consecutive, or unexplained absences.

  • Reach out to families early to understand the reasons behind absences.

  • Work with families to identify and address barriers such as transportation, health concerns, housing instability, work schedules, or other family needs.

  • Document attendance-related communication, follow-up efforts, and support provided to families.

  • Reinforce the importance of regular attendance through positive, family-friendly communication.

Know Your Attendance Numbers: 1 Hour | 10% | 85%

Three numbers can help programs remember some of the key attendance requirements in §1302.16:

  • 1 HOUR — Unexpected Absence Follow-Up: If a child is unexpectedly absent and the parent has not contacted the program within one hour of program start time, the program must attempt to contact the parent to ensure the child's well-being.

  • 10% — Individual Attendance: Within the first 60 days of program operation and on an ongoing basis thereafter, programs must use individual child attendance data to identify children whose patterns of absence put them at risk of missing 10% of program days per year and develop appropriate strategies to improve attendance.

  • 85% — Program Attendance: If a program's monthly average daily attendance falls below 85%, the program must analyze the causes of absenteeism, identify systemic issues that may be contributing to the attendance rate, and use the data to make necessary changes.

GoEngage Spotlight: GoEngage helps agencies move beyond simply recording attendance by giving teams the tools they need to establish attendance expectations, identify concerns, engage families, document follow-up, and take action early. With GoEngage, your team can:

  • Track daily attendance and maintain accurate attendance records for enrolled children.

  • Automatically reach out to families when a child is unexpectedly absent, helping programs support the one-hour family contact requirement in §1302.16(a)(1) without relying solely on staff to remember to initiate the outreach.

  • Monitor attendance patterns to identify children with frequent absences or those at risk of missing 10% or more of program days.

  • Monitor program-wide attendance to help leadership identify trends and recognize when attendance may be approaching or falling below the 85% threshold.

  • Use reports and dashboards to give staff and leadership visibility into attendance across classrooms, centers, and the agency.

  • Create and maintain agency attendance policies so expectations and procedures are clearly documented and accessible.

  • Share attendance policies with families and request parent signatures digitally, helping agencies document that families have received and acknowledged attendance expectations without relying on paper forms.

  • Communicate with families through text, email, announcements, and the Parent Portal to reinforce attendance expectations and stay connected when children are absent.

  • Document family contacts, follow-up efforts, and next steps so there is a clear record of how attendance concerns are being addressed.

  • Identify family needs and barriers that may be contributing to absenteeism and connect families with appropriate services and resources.

  • Set alerts and reminders to help staff stay on top of attendance-related follow-up.

  • Bring attendance information together with other child and family data, helping staff see a more complete picture when determining why a child may be missing program days.

Start Strong: Don't wait until an attendance concern becomes a pattern. The beginning of the program year is an important opportunity to establish expectations, build relationships with families, and use early attendance data to identify children who may need additional support.

Resources:

National Preparedness Month

Platform: Head Start & CAP

Reminder that preparing before an emergency can make a significant difference in how quickly programs, staff, children, families, and communities are able to respond and recover.

National Preparedness Month with GoEngage

Emergencies can take many forms—from hurricanes, tornadoes, floods, wildfires, extreme temperatures, and power outages to public health emergencies and other unexpected events. For organizations serving children and families, preparedness isn't only about having a plan. It's about knowing how you will communicate, keep people safe, maintain critical services, and help families access support when they need it most.

For Head Start programs, emergency preparedness is also an important part of meeting the requirements outlined in §1302.47 – Safety Practices. Programs must have all-hazards emergency management/disaster preparedness and response plans and ensure staff are trained on emergency and disaster preparedness procedures.

This is a great time to:

  • Review and update your agency's emergency and disaster preparedness plans.

  • Confirm staff understand their roles and responsibilities during an emergency.

  • Review evacuation, relocation, shelter-in-place, lockdown, and other emergency procedures.

  • Verify emergency contact information for children, families, and staff.

  • Review how your agency will communicate quickly with families and staff if programs close, relocate, or change services.

  • Practice emergency procedures and document drills and follow-up activities.

  • Review emergency supplies and replace expired or missing items.

  • Consider how emergencies could affect families' access to food, housing, utilities, transportation, healthcare, and other essential services.

  • Identify community partners and resources that may be needed during response and recovery.

  • Review plans for maintaining or restoring critical services following an emergency.

Preparedness Is More Than a Plan: Prepare | Respond | Recover

Effective emergency management doesn't end when the emergency begins. Agencies should be prepared for all three stages:

  • PREPARE — Before an Emergency: Know the risks most likely to affect your community, establish emergency procedures, assign staff responsibilities, maintain accurate contact information, practice your plans, and make sure critical information is accessible when it's needed.

  • RESPOND — During an Emergency: Put your plan into action. Account for children and staff, communicate quickly with families and employees, follow established safety procedures, coordinate with emergency officials and community partners, and document important actions and information.

  • RECOVER — After an Emergency: Determine what children, families, staff, and the organization need to return to normal operations. Restore services, connect families with available resources, address immediate and long-term needs, and review what worked—and what should change before the next emergency.

GoEngage Spotlight: When an emergency happens, having accurate information and reliable ways to communicate can make all the difference. GoEngage gives Head Start and Community Action agencies tools that can help teams stay connected, access critical information, coordinate services, and support families before, during, and after an emergency. With GoEngage, your team can:

  • Maintain current child, family, household, and emergency contact information so staff have access to important information when it is needed.

  • Communicate quickly with families through text messages, email, and the Parent Portal to share closures, schedule changes, safety information, available resources, and other important updates.

  • Send communications to groups of families, helping agencies quickly reach the people affected by a center closure, weather event, service disruption, or other emergency.

  • Maintain important family documents and information electronically, reducing reliance on paper records that may be difficult to access during an emergency or facility closure.

  • Document family needs, services, referrals, and follow-up activities as agencies help families navigate the effects of an emergency.

  • Track needs across the household, helping Community Action teams understand when an emergency has created or intensified needs related to food, housing, utilities, transportation, employment, healthcare, or other essential services.

  • Connect families with available programs, services, and community resources and document the assistance provided.

  • Use reports and dashboards to help leadership understand emerging needs and monitor services being provided across the agency.

  • Maintain a record of communications and follow-up, helping teams coordinate their response and understand what support has already been provided.

Don't Wait for an Emergency: Preparedness works best when plans, information, communication methods, and community partnerships are established before they're needed. Use National Preparedness Month as an opportunity to ask: If an emergency happened tomorrow, would our team know what to do—and would we have the information we need to support our families?

Resources:

National Kinship Care Month

Platform: Head Start & Community Action

September is National Kinship Care Month, a time to recognize grandparents, relatives, and other kin who step in to provide children with safe, stable, and nurturing homes when their parents are unable to care for them.


Kinship Care tracking in GoEngage

Stepping into the role of caregiver—sometimes unexpectedly—can create new challenges for a household. Kinship families may need help navigating financial assistance, food and nutrition programs, housing, childcare, healthcare, legal services, transportation, education, behavioral health services, and other community resources.

For Head Start and Community Action agencies, National Kinship Care Month is an opportunity to make sure these families aren't navigating those challenges alone.

This is a great time to:

  • Identify grandparents, relatives, and other kinship caregivers already being served by your programs.

  • Make sure caregiver and household information is accurate and up to date.

  • Talk with caregivers about needs that may have changed since assuming responsibility for a child.

  • Help families identify benefits, programs, and community resources for which they may be eligible.

  • Connect caregivers with local or state Kinship Navigator programs and other available supports.

  • Consider the needs of the entire household—not only the child receiving services.

  • Review referral and follow-up processes to make sure families are successfully connected with needed services.

  • Ensure staff know how to recognize and support different family and caregiving arrangements without making assumptions about who constitutes a family.

Look Beyond the Caregiving Arrangement: Identify | Connect | Follow Up

Supporting kinship families often requires more than identifying who is caring for the child.

  • IDENTIFY — Understand the Family: Know who is part of the household, who is caring for the child, and what circumstances or needs may have changed. A grandparent suddenly raising grandchildren, for example, may be managing an entirely different financial, housing, transportation, childcare, or healthcare situation than they were just months earlier.

  • CONNECT — Link Families to Support: Help caregivers understand and access programs, benefits, community resources, and services that may be available to them. Depending on the family and community, that could include Head Start or Early Head Start, food and nutrition assistance, utility assistance, housing support, healthcare, transportation, legal assistance, caregiver support, or Kinship Navigator services.

  • FOLLOW UP — Make Sure the Connection Worked: A referral alone doesn't always mean a family received help. Follow up to determine whether the caregiver was able to access the service, whether additional assistance is needed, and whether new needs have emerged.

GoEngage Spotlight: GoEngage helps agencies see and support the whole family, giving staff a more complete picture of household members, needs, services, referrals, and follow-up. With GoEngage, your team can:

  • Maintain child, caregiver, and household information to help staff understand who is part of the family and who is responsible for the child's care.

  • Document relationships and family circumstances so staff have important context when working with grandparents, relatives, and other caregivers.

  • Assess family and household needs across areas such as food, housing, utilities, transportation, employment, healthcare, education, and other essential services.

  • Connect families with agency programs and community resources based on their identified needs.

  • Document referrals and follow-up activities so staff can see whether families successfully connected with the services they needed.

  • Track services across programs to provide a more complete picture of the support the child and household are receiving.

  • Store important family documents electronically, helping reduce the burden of repeatedly collecting information and documentation from caregivers.

  • Communicate with caregivers through text, email, announcements, and the Parent Portal to share information, reminders, resources, and program updates.

  • Use reports and dashboards to help leadership better understand the needs of families being served and identify opportunities for additional services or community partnerships.

Think Whole Family: A child may be enrolled in Head Start, but the grandparent raising that child may need utility assistance. A relative caregiver may need help accessing food benefits, transportation, or healthcare. Another household member may qualify for an employment or education program. Looking beyond a single program or service can help agencies identify opportunities to strengthen the entire family.

Resources:

National Recovery Month

Platform: Head Start & Community Action

This is a time to celebrate people in recovery, recognize the families and communities that support them, and increase awareness that recovery is possible.

Recovery tracking in GoEngage

For Head Start and Community Action agencies, this month is also an important reminder of the role trusted community organizations can play in supporting individuals and families affected by substance use.

Substance use can affect many aspects of family life—from health, employment, housing, and financial stability to relationships and a child's overall well-being. Families may also face stigma or other barriers that make it more difficult to ask for or access help.

Head Start and Community Action professionals don't have to be treatment providers to make a difference. By building trusted relationships, listening without judgment, recognizing needs, connecting families with appropriate community resources, and following up, agencies can be an important part of a family's network of support.

This is a great time to:

  • Review the substance use treatment and recovery resources available in your community.

  • Make sure staff know how and where to refer individuals who ask for support.

  • Strengthen partnerships with behavioral health, treatment, recovery, healthcare, and peer-support organizations.

  • Review agency practices and language to help reduce stigma surrounding substance use and recovery.

  • Equip staff to have sensitive, respectful, and nonjudgmental conversations with families.

  • Consider how substance use or recovery may intersect with other family needs, including housing, food, employment, transportation, healthcare, childcare, and financial stability.

  • Review referral follow-up practices to determine whether families successfully connected with services.

  • Make information about treatment and recovery resources readily available to families and staff.

Supporting Recovery: Listen | Connect | Support

Agencies don't have to provide treatment to help create an environment where recovery is supported.

  • LISTEN — Create a Safe Place to Ask for Help: Relationships matter. Approach conversations with compassion, respect, and without judgment. Reducing stigma can make it easier for someone to share what they're experiencing and seek the support they need.

  • CONNECT — Know Where Help Is Available: Build relationships with treatment providers, behavioral health organizations, recovery programs, healthcare providers, peer-support organizations, and other community partners before a family needs them. When someone is ready to seek help, staff should know where to turn.

  • SUPPORT — Look at the Whole Family: Recovery doesn't happen separately from the rest of life. A parent working toward recovery may also be trying to maintain employment, secure housing, arrange transportation, access childcare, put food on the table, or care for their children. Helping address those needs can strengthen family stability while other community partners provide treatment and recovery services.

GoEngage Spotlight: GoEngage helps to support families through coordinated services, referrals, follow-up, and a more complete understanding of family needs. With GoEngage, your team can:

  • Identify and document family needs across areas such as behavioral health, housing, food, employment, transportation, healthcare, childcare, financial stability, and other essential services.

  • Connect individuals and families with appropriate agency programs and community resources based on identified needs.

  • Document referrals and follow-up activities so staff can determine whether families successfully connected with services and whether additional assistance is needed.

  • Track services and supports across programs, helping staff understand the broader network of assistance a family is receiving.

  • Maintain family and household information to help staff consider how challenges or changes may be affecting other members of the household.

  • Document goals and progress as families work toward greater stability and self-sufficiency.

  • Communicate with families through text, email, announcements, and the Parent Portal to share resources, reminders, and other important information.

  • Maintain important documents electronically so authorized staff can access the information they need to coordinate services.

  • Use reports and dashboards to help leadership better understand family and community needs and identify opportunities for additional services or partnerships.

Remember the Whole Family: Recovery may be one part of a much larger family story. When agencies look beyond a single need or referral, they may uncover opportunities to support housing stability, employment, nutrition, transportation, childcare, health, education, parenting, and other areas that help strengthen the entire household.

Resources:

Suicide Prevention Awareness Month

Platform: Head Start & Community Action

This is a great time to raise awareness about mental health, reduce stigma, promote hope, and remind individuals and families that asking for help is a sign of strength—and support is available.

Suicide prevention tracking in GoEngage

Head Start and Community Action agencies work with individuals and families during many different seasons of life. Financial hardship, housing instability, unemployment, family changes, health concerns, trauma, substance use, isolation, and other challenges can place significant stress on individuals and households.

Agency staff don't have to be mental health professionals to make a difference. Building trusted relationships, creating an environment where people feel comfortable asking for help, knowing where mental health resources are available, and helping individuals connect with appropriate support can all play an important role.

For Head Start programs, mental health and well-being are also an important part of the Head Start Program Performance Standards. §1302.45 – Supports for Mental Health and Well-Being calls for a program-wide approach to promoting mental health and social and emotional well-being, supporting adult mental health and wellness, providing ongoing mental health consultation, and building community partnerships that facilitate access to additional mental health resources and services.

This is a great time to:

  • Make sure staff know how to access mental health and crisis resources in your community.

  • Review agency procedures for responding when an individual or family expresses a mental health concern or needs immediate support.

  • Strengthen partnerships with mental health providers, behavioral health organizations, healthcare providers, and other community resources.

  • Make mental health and crisis resources easy for staff and families to find.

  • Review referral processes so staff know how to connect families with appropriate professional services.

  • Follow up on referrals, when appropriate, to help families overcome barriers to accessing care.

  • Consider barriers such as cost, transportation, language, scheduling, insurance, and provider availability when connecting families with services.

  • Encourage respectful, nonjudgmental conversations about mental health that can help reduce stigma around asking for support.

  • Remember that staff well-being matters, too, and make sure employees know how to access available mental health and wellness resources.

Be Prepared to Help: Recognize | Connect | Follow Up

Supporting mental health doesn't mean staff have to diagnose or treat mental health conditions. It means knowing how to respond when someone may need additional support.

  • RECOGNIZE — Create Space for Someone to Ask for Help: Trusted relationships matter. Staff who regularly work with children and families may notice when someone is struggling or may be the person a family member feels comfortable approaching. Listen with compassion, take concerns seriously, and know your agency's procedures for getting additional help.

  • CONNECT — Know Where to Turn: Don't wait until a crisis occurs to determine what resources are available. Build relationships with mental health professionals and community providers, maintain current referral information, and make sure staff know how to access crisis support when immediate assistance is needed.

  • FOLLOW UP — Help Remove Barriers to Care: Providing a phone number or referral may only be the first step. When appropriate, follow up to determine whether the family was able to connect with services and whether barriers such as transportation, cost, insurance, language, scheduling, or other family needs are making it difficult to receive care.

GoEngage Spotlight: GoEngage helps agencies coordinate services and support families by bringing family information, identified needs, referrals, follow-up, and communication together in one place. With GoEngage, your team can:

  • Document identified family needs and other circumstances that may affect family well-being.

  • Connect individuals and families with appropriate agency programs and community resources, including mental and behavioral health services.

  • Document referrals and follow-up activities so staff can see whether families successfully connected with services and whether additional support may be needed.

  • Maintain information about community partners and available resources to help staff connect families with appropriate services.

  • Track services and supports across programs, giving authorized staff a more complete picture of the assistance a family is receiving.

  • Document family goals and progress as staff partner with families to improve stability and well-being.

  • Communicate with families through text, email, announcements, and the Parent Portal to share resources and important information.

  • Identify other household needs—such as housing, food, utilities, transportation, employment, childcare, or healthcare—that may be contributing to family stress.

  • Use reports and dashboards to help leadership better understand family and community needs and identify opportunities to strengthen services and partnerships.

Support the Whole Family: Mental health doesn't exist separately from the rest of a family's circumstances. A family seeking mental health support may also be experiencing housing instability, food insecurity, unemployment, transportation challenges, health concerns, or other sources of stress. Looking at the whole family can help agencies identify additional ways to strengthen stability and well-being.

Know Where to Find Help: The 988 Suicide & Crisis Lifeline provides free and confidential support 24 hours a day for people experiencing emotional distress or a mental health, suicide, or substance use crisis. Agencies should also maintain information about local mental health and crisis resources so staff know where to connect individuals and families when help is needed.

Resources:

Child Passenger Safety Week – September 20–26

Platform: Head Start & Community Action

September 20–26 is Child Passenger Safety Week, an opportunity to help families make sure children are traveling safely every time they get in a vehicle.

Child Passenger Safety tracking in GoEngage

Choosing the right car seat is only part of child passenger safety. A child's age, height, and weight determine the appropriate type of restraint, and car seats and booster seats must also be installed and used correctly to provide the protection they are designed to offer.

For Head Start and Community Action agencies, Child Passenger Safety Week is a great opportunity to share trusted safety information with families, connect caregivers with local car seat resources, and consider whether transportation challenges are creating barriers to accessing programs and services.

For Head Start programs that provide transportation services, §1303.72 – Vehicle Operation includes requirements designed to help ensure children are transported safely, including the use of appropriate child restraint systems and procedures to ensure children are safely boarded, transported, and accounted for.

This is a great time to:

  • Share child passenger safety information with parents and caregivers.

  • Remind families to make sure each child is using the appropriate car seat, booster seat, or seat belt for their age, height, and weight.

  • Encourage caregivers to check that car seats are installed and used correctly.

  • Share information about local Certified Child Passenger Safety Technicians and car seat inspection events.

  • Identify community programs that provide free or reduced-cost car seats to eligible families.

  • Review agency transportation policies and procedures with staff.

  • Confirm that staff responsible for transporting children understand applicable child restraint and vehicle safety requirements.

  • Review procedures for ensuring every child is accounted for before, during, and after transportation.

  • Talk with families about transportation barriers that may be affecting attendance or their ability to access services.

Buckle Up Safely: Select | Install | Check

Child passenger safety starts with using the right restraint—and using it correctly every trip.

  • SELECT — Use the Right Seat: Choose a car seat, booster seat, or seat belt based on the child's age, height, and weight and the manufacturer's instructions. Children should remain in each stage until they reach the applicable height or weight limit before moving to the next type of restraint.

  • INSTALL — Use It Correctly: Even the right car seat can't provide its intended protection if it isn't installed or used properly. Families should follow both the car seat manufacturer's instructions and the vehicle owner's manual.

  • CHECK — Get Expert Help: Encourage families to have their car seats checked by a Certified Child Passenger Safety Technician. Technicians can help caregivers learn how to install and use their child's seat correctly and answer questions about when it is appropriate to transition to the next stage.

GoEngage Spotlight: GoEngage helps Head Start and Community Action agencies keep families informed, document important transportation information, and identify transportation needs that may affect a family's ability to participate in programs and services. With GoEngage, your team can:

  • Maintain child and family information staff may need when coordinating transportation and family services.

  • Document transportation needs and barriers that may affect a child's attendance or a family's ability to access agency programs and services.

  • Track transportation-related family needs and services and connect families with available agency or community resources.

  • Share child passenger safety information with families through text, email, announcements, and the Parent Portal.

  • Send families links to trusted resources, including information about car seat installation, safety recommendations, inspection locations, and community assistance programs.

  • Maintain agency transportation policies and procedures electronically so staff have access to current information.

  • Share applicable policies or forms with families and collect information or signatures digitally, reducing reliance on paper forms.

  • Document family communication and follow-up activities when transportation concerns or barriers are identified.

  • Use reports and dashboards to help staff and leadership identify transportation-related needs and trends across the agency.

Transportation Can Be a Family Need: A conversation about child passenger safety may uncover a larger challenge. A family may not have an appropriate car seat, may not have reliable transportation, or may be missing appointments, services, work, or program days because transportation isn't consistently available. Identifying the underlying need gives Head Start and Community Action agencies an opportunity to connect the family with additional support.

Share With Families: Encourage parents and caregivers to use NHTSA's car seat resources to learn which type of seat is appropriate for their child, find a car seat inspection location, or locate a Certified Child Passenger Safety Technician in their community.

Resources:

GoEngage: More Than Software

The best outcomes happen when technology, people, and processes work together.

Whether you're preparing for a federal review, strengthening family engagement, improving safety practices, or looking for more efficient workflows, our team is here to help you get the most out of GoEngage.

Already using GoEngage?

Our Training and Consulting teams can help you:

  • Increase staff confidence

  • Improve adoption of GoEngage features

  • Streamline workflows

  • Support continuous quality improvement

➡️ Request Training Information➡️ Request Consulting Information

Training@GoEngage.app | Consulting@GoEngage.app

(800) 473-4780

Not using GoEngage?

See how an all-in-one Head Start data management solution can help your program reduce administrative burden, strengthen compliance, and give your team more time to focus on what matters most—children and families.

➡️ Request a Personalized Demo | Sales@GoEngage.app

(800) 473-4780

GoEngage Connect 2028

Save the Date: GoEngage Connect 2028

📅 Week of February 28, 2028

📍 San Antonio, Texas

GoEngage Connect is designed for Head Start leaders who want practical strategies, meaningful networking opportunities, hands-on learning, and direct access to the GoEngage team.

From compliance and reporting to family engagement, ERSEA, education, health, and operational best practices — Connect is all about helping agencies learn from one another and grow together.

More details, registration information, and session announcements will be shared in the future, but we wanted our GoEngage community to be the first to know.

👉 Join the interest list to receive future updates, announcements, and early registration details.

We can’t wait to see you again in 2028!

By using GoEngage for both Head Start and Community Action programs, our agency gained a more complete view of the services families receive across their organization.

Cross-Program Collaboration: Better Together

Cross-Program Collaboration

Many organizations operate both Head Start and Community Action programs.

GoEngage makes it easier to:

  • Share referrals internally

  • Reduce duplicate data entry

  • Coordinate services across programs

  • Track family outcomes

  • Give leadership a unified view of services

When departments work together, families receive better support.

Want to learn more? Sign up for a demo today!

GoEngage Success Services

Platform: Head Start & CAP

Maximize your investment in GoEngage

Your GoEngage subscription is just the beginning. Our Success Services are designed to help your agency maximize its investment, strengthen program operations, and build confidence every step of the way.

Every agency is different, every training and consulting plan is designed specifically for your program.

Explore GoEngage Success Services

We're Here When It Matters Most

At GoEngage, our commitment to your agency extends far beyond software. Whether you're preparing for a federal review or navigating Designation Renewal System (DRS) status, our team is here to provide personalized guidance and support when you need it most.

Designation Renewal System (DRS) Support

Platform: Head Start

Receiving a Designation Renewal System (DRS) designation can place significant demands on your leadership team. Between documentation requests, reporting requirements, program improvement efforts, and ongoing operations, it can be difficult to know where to begin.

Complete the DRS Notification Form

Want to learn more? Visit our DRS Support page.

Review Week Priority Support

Platform: Head Start

Federal reviews are important—and they can be stressful. That's why every GoEngage subscription includes Review Week Priority Support at no additional cost.

Simply let us know when your review is scheduled, and we'll make every effort to prioritize your agency during your review week.

Notify Us of Your Review Week

Our priority is your success

From annual reporting and federal reviews to DRS support and ongoing program optimization, we're committed to helping your agency succeed every step of the way.

Resource Drop


Texting Head Start families with GoEngage, one platform, all your data management needsGoEngage ImplementationCAA funding tracking in GoEngage
PIR changes in GoEngagePIR Changes tracking in GoEngageHealth & Safety Certification

Customer Stories

non profit grant tracking in GoEngageHead Start and community action data togetherBetter decisions with GoEngage

Not Using GoEngage? We'd love to show you around.

Clearer data, faster follow-ups, and less time tracking things manually — GoEngage helps your team stay focused on what matters most: serving children and families. 

📅 Request a Demo today!

💙 Here for You All Year Long

September may bring new classrooms, new families, new staff, and new priorities—but you don't have to navigate the program year alone.

Each month, we'll continue sharing practical tips, best practices, GoEngage updates, training opportunities, and resources designed to help your team work smarter, stay ahead of requirements, and make the most of your data.

Whether your agency serves Head Start, Community Action, or both, we're grateful to be part of the work you do every day.

Here's to a strong start and an even stronger year ahead.

See you in October!

— The GoEngage Team


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Stacy Lewis

Sr. Director, Business Development, Cleverex Systems

Sr. Director, Business Development, Cleverex Systems

Stacy Lewis is the Senior Director of Business Development at Cleverex Systems, the creator of GoEngage. A trusted leader in the Head Start software space since 2001, Stacy brings over 24 years of experience, including key roles at ChildPlus, KinderSystems (COPA and California subsidy products), and Learning Genie, before joining GoEngage.

Throughout her career, Stacy has helped countless agencies optimize operations, enhance family engagement, and achieve compliance with federal and state standards. Her extensive industry knowledge and commitment to innovation continue to drive transformative solutions that empower Head Start programs to better serve children and families.

Stacy Lewis is the Senior Director of Business Development at Cleverex Systems, the creator of GoEngage. A trusted leader in the Head Start software space since 2001, Stacy brings over 24 years of experience, including key roles at ChildPlus, KinderSystems (COPA and California subsidy products), and Learning Genie, before joining GoEngage.

Throughout her career, Stacy has helped countless agencies optimize operations, enhance family engagement, and achieve compliance with federal and state standards. Her extensive industry knowledge and commitment to innovation continue to drive transformative solutions that empower Head Start programs to better serve children and families.

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