Ready to switch?
It's never easy to transition your entire agency from one software to another.
With decades of experience supporting smooth software implementation, we'll ensure yours is a success too.
Here's what implementation will look like.
“We launched GoEngage a few months ago and we’re so happy. Such incredible support during implementation. Amazing to work with.”
- Head Start Director in Williamsburg, VA
Switched to GoEngage in 2023
Onboarding Timeline
Submit your Order Form using the link in your Quote.
Within 2 business days, an Onboarding Concierge will reach out to welcome you and determine the best sequence of the below steps for you!
✔️ Database Creation
Start with a blank database, or import data from your current software:
See import packages & instructions
⏰Timeline: A blank database takes 1-5 business days (average 1 day). If you're importing data, it depends on the package you select (see above instructions).
Your Annual Subscription begins on the day your database is ready for use. At this time, you will receive your invoice.
✔️ Configuration Course
Your Onboarding Concierge will invite you to a Configuration Course. She will meet with you afterward to handhold you through any hiccups you may have encountered.
⏰Timeline: 3-4.5 hours
✔️ Orientation Training
Your staff and/or managers will attend a personalized virtual or on-site training. Scheduling is flexible!
⏰Timeline:
Head Start
18 hours virtual (usually ~3h/day)
OR
3 days on-site (6h/day)
CAP
12 hours virtual (usually ~3h/day)
OR
2 days on-site (6h/day)
Onward!
As you continue using GoEngage, take advantage of our extensive support resources. From our dedicated Support Team, to our Trainings and Workshops, to our Help Center, GoEngage is committed to providing the guidance you need.
We are a TIPS approved vendor!
FAQ
Q: How long does the implementation/rollout process take from start to finish?
The timeline depending on the data import option you choose and your team’s availability. Typically, the process—from account setup to training—takes between 1 to 4 weeks. Your Implementation Concierge will provide you with a customized timeline based on your specific needs.
What support is available during the implementation process?
Can we customize GoEngage to match our program’s unique structure?
Will GoEngage training cover all the features our team needs?
What data can we import into GoEngage during implementation?
Who on our team should be involved in the implementation process?
What is your refund policy?
Something else?
Please ask! We've love to hear from you.
Email Sales@GoEngage.app or call (202) 935-0831
